Frequently Asked Questions

Just Beauty London FAQs

Frequently Asked Questions (FAQ)
Welcome to the Just Beauty London FAQ page! Below are some of the most common questions our customers ask. If you need further assistance, feel free to contact our customer support team.


Shipping & Delivery

Q: How long does shipping take?
A: Shipping times vary depending on your location:

UK: 2-6 business days

US: 7-14 business days

International: 14-31 business days

Q: Do you provide tracking information?
A: Yes! Tracking information will be uploaded as soon as possible after your order is processed. You can check the status of your order on our Track Your Order page.

Q: Do you offer express shipping?
A: Currently, we only offer standard shipping, but we are working on adding express shipping options soon!

Q: Do you ship worldwide?
A: Yes, we ship internationally! However, delivery times may vary depending on your country.


Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days after delivery. Items must be in their original condition, unused, and in the original packaging.

Q: How do I initiate a return?
A: To start a return, please contact our support team with your order number and reason for the return. We will guide you through the process.

Q: Do you provide refunds?
A: Yes! Once we receive your return and inspect it, we will process your refund to the original payment method. Refunds may take 5-10 business days to appear in your account.

Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is defective or incorrect.


Orders & Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods at checkout.

Q: My order hasn’t arrived yet. What should I do?
A: If your estimated delivery time has passed, please check the tracking information. If you need further assistance, reach out to our customer service team.


Products & General Questions

Q: Are your products cruelty-free?
A: Yes! Just Beauty London is committed to cruelty-free beauty, and we do not test on animals.

Q: How can I contact customer support?
A: You can reach our support team via email at info.justbeautylondon@gmail.com or through our Contact Us page.